By
Tunde Cockshott, on October 1st, 2009
Here is a good example of how Google wave can be used to deliver new and powerful services.
Salesforce.com have used their CRM APIs to build an automated customer support robot. It is a demo of a system that could be used by a mobile phone company. It attempts to solve customer problems and generate effective automatic responses to customer issues. If these fail the robot puts the customer through to a real customer representative. The robot knows the user profile and products they have, and can therefore start the interaction form a position of knowledge.
The system requires the end user to be a wave user but clearly demonstrates the advantage of these rich forms of immediate interaction. The interaction between the customer and the robot form part of the customer record and can be referenced by the sales person then or at a future date.
Although a demo, this seems to
Continue reading Wave applications starting to appear
By
Tunde Cockshott, on July 7th, 2009
We have only had a glimpse of the potential of Google’s WAVE, but let’s try and imagine its potential impact in different areas of our digital life.
The first and most obvious area is email. WAVE has opened our eyes to the unquestioned supremacy of email as our dominant form of digital communication. Until WAVE few of us had asked if there was another way, if email was the best way to communicate. The WAVE presentation highlights the defects of using what is a 38 year old technology. Lars and Jens Rasmussen have achieved their goal of re-inventing digital communications. We cannot look at email in the same contented light any more, it seems deficient and defective.
The WAVE model supports real time collaborative working in what appears to be an intuitive and simple manner. Using operational transformations they ensure concurrent edits of the WAVE do not result in multiple confecting versions.
Continue reading The Potential Impact Of Wave
